Before your purchase, please read our entire policy to see if your item is eligible for return/exchange. If you have received a defective or damaged item please contact us at support@houseofmarlena.com with a photo so we can issue a replacement. Email or Chat is our best form of contact.

                                                         Policy

When using SEZZLE to pay for your order and you return your items, you will still be responsible for making your SEZZLE payments. We are NOT AUTHORIZED to make changes or cancel SEZZLE payments, as SEZZLE is only a service we provide to you. SEZZLE is an entirely separate company that you have gone in to an agreement with. Contact Sezzle for any issues regarding your payments.

If an order is shipped from House of Marlena, Etc. to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. House of Marlena, Etc. WILL NOT assume responsibility for invalid information given by the customer. House of Marlena, Etc. WILL NOT assume responsibility for lost or stolen packages.

 If your tracking shows "delivered" and you have not received your package, House of Marlena, Etc. IS NOT responsible. This issue must be resolved with the United States Postal Service, UPS or your local law enforcement.

Expedite: 

Please note, we can not guarantee expedited shipping. We usually do not process orders on weekends or holidays. If you need an order by a certain date, please make sure to order in plenty of time to receive it for your event or occasion. Contact us before placing the order! The fastest way to reach us is by the chat option on the website or by email at  support@houseofmarlena.com. You can message us to see if we can accommodate your expedited shipping requests.*** We can give you an express shipping estimate if you provide us with the date you need it by, a list of the items or a screenshot of your shopping cart & your mailing address.

If you need an order rushed, please let us know ahead of time so we are aware of it and can try our best to accommodate your request. 

We use USPS priority mail and UPS which includes free tracking. Large boxes may be subject to ship UPS ground. All tracking info is automatically emailed to the email provided at checkout. If there is any typo in the email address, chances are you will not receive your order notifications. 

We do not assume responsibility for packages once they leave our hands. We are not responsible for lost or stolen packages. Please contact your local post office or mail carrier if you have issues with the delivery of our package. 

Please carefully open package upon delivery. We suggest not to use scissors or sharp objects as this can increase the chances of damaging a clothing item. We are not responsible for items that are damaged from this.

We try to process orders as fast as we can in the order in which we receive them. We greatly appreciate your patience and understanding as we fulfill orders. 

We appreciate your business and hope you enjoy your shopping experience!

House of Marlena, Etc ❤️